Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in: 4 pm. Check-out: 11 am.

Question 2

Can I check in early or check out late?

Accepted Answer

If the unit has been inspected and is ready, you may check in as early as 2pm if you pay the additional $25 fee per hour. If a late check is needed, you must contact the front desk the day prior to your check out, no later than 10pm. Late check out will only be available if no one is arriving on your departure date. There will be a $25 fee per hour, with a max of 2 hours for late check outs.

Question 3

What is your cancellation policy?

Accepted Answer

Full refund on cancellations 15 days or more before your scheduled arrival. Cancellations within 14 days before your scheduled arrival will forfeit your entire stay. All new reservations must be paid in full 14 days in advance. Reservations cannot be moved unless a named storm/hurricane is projected. Reservations made during a holiday or special event require a 3-Night stay.

Question 4

Are pets allowed?

Accepted Answer

We love pets, but are unable to accommodate pets on site. So please leave your furry family members at home when you stay with us.

Question 5

What are the pool and hot tub hours?

Accepted Answer

Pool: 7 am to 10 pm. Hot tub adult hours: 7 am to 9 am and 8 pm to 10 pm.

Question 6

Can I use drones on the property?

Accepted Answer

The Galvestonian does not allow the use of drones or remote controlled air devices on property. Please respect the privacy and safety of our guests by not operating such devices around the facility or around the beach.

Question 7

Are there designated smoking areas?

Accepted Answer

We are a non-smoking facility. However, we have two designated areas if you wish to smoke: The area across the front entrance. The picnic area on the lawn near the fire pit. Anyone smoking in any condo including the balcony or any other non-designated areas will be subject to additional charges up to $250 for cleaning and may result in eviction from the property.

Question 8

What are quiet hours?

Accepted Answer

Quiet hours start at 10 pm until 7 am; this prohibits loud noises in units, on the pool deck, in the cabana, and tennis courts.

Question 9

Do you allow day visitors?

Accepted Answer

We do not allow day visitors to utilize any of our amenities. All guests staying on property need to be identified upon check-in.

Question 10

What is required for check-in?

Accepted Answer

Guests renting a condo must be at least 25 years of age and check-in with a valid credit card matching the name on the reservation. A credit card is required upon arrival for incidentals.

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